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Customer Service

Customer Service

Shipping & Delivery

We use major shipping companies to enhance the reach of our products in different areas world-wide, we dispatch via (not limited to):

  • Star Track Express
  • Hunters Express
  • Regular Post
  • TNT
  • Fastway Couriers
  • FedEx
  • UPS

Shipping is to Australia and World-Wide. Orders are usually processed for dispatch within 1-3 business days. Delivery times may be increased during sale periods, popular promotions or festive seasons (for example: End of Financial Year Sale, Mothers/Fathers Day and Christmas). Customers are required to check goods condition before sign off.

Privacy & Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Returns & Replacements

Customers must contact us for return or refund within 7 days from the day order is received.

If a claim is accepted, one of the options below will be taken:

  • Exchange products
  • 100% money back at order purchasing price

Customers are liable to pay return shipping costs. Returned goods must be in a resalable condition.

Subject to availability, if products ordered by the customer are not available in 7 working days from the date payment is made, the customer may claim to get a full refund.

Secure Payment Gateway
Your payment for this purchase is processed securely by PayPal & SSL. Here are some of the ways that PayPal keeps your information secure:
  • We use industry-leading encryption and fraud prevention tools for Credit Card or PayPal Express Payment.
  • Your financial information with the merchant is not shared with any third-party.
  • You will receive a confirmation email when you make a payment.
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